Support
Our main emphasis as well as selling what we consider to be by far, the most superior machine currently on the market is the support that we offer.
Hobarts are one of the very few suppliers who offer unlimited telephone support which has proved to be an invaluable asset when small problems occur with graphical set-up and operation, these problems can be sorted out quickly and easily with our step by step diagnostic process.
Without this valuable support we have realised that many of our competitors machines lay idle and the investment is wasted because of the lack of knowledge or willingness to support them.
Our extensive knowledge of applications, processes and techniques has enabled us to provide an advisory service to our ever increasing customer base and ultimately sets us apart from the rest.
Technical staff
Our technicians are trained by the manufacturer so you can be sure they are both capable and competent to service or repair your laser and extraction equipment.
Training
Customers should not underestimate the value of proper training. We regularly hear from laser users - usually schools - who have spent large sums of money installing
systems and only then finding out that the company does not have support staff that can adequately train.
We place great emphasis on training and will happily return to customers for refresher training or to train new staff.
Servicing
We recommend that all customers have at least an annual service to ensure their machine is working at its optimum level. More frequent users should have a service carried out at 6 monthly intervals and, for high volume industrial users, we recommend 3-monthly intervals. Our standard service includes a full 75 point check list.
